Radian Reliability Program

Prevent downtime. Protect your productivity.

From training and tools to preventive maintenance and priority support, the Radian Reliability Program helps you reduce costly repairs, boost uptime, and empower your crew.
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Stay ahead of failures and keep your operation running smoothly

Unplanned downtime in any industrial environment creates ripple effects. Production stalls. Deadlines slip. Crews scramble. Costs climb. And when robotic systems go offline, the impact is even greater. Most service providers only show up when something breaks. At Radian, we don’t wait.

Radian Reliability Program

Run smarter with proactive robotic system care

Our Reliability Program is built to help you prevent issues before they start. With a proactive approach that includes operator training, system-specific tools, preventive maintenance, and remote support, we give your team the resources they need to stay ahead. Every visit is delivered by experienced, ABB-certified technicians—so you can trust the work and focus on what matters most. It’s a smarter way to manage your equipment—one that reduces costly repairs, extends the life of your investment, and helps your crew stay focused, informed, and in control.

Expert Robotic System Services

Full-service support for seamless operations

Everything you need to keep your robotic systems operating at peak performance—delivered by the people who know them best.

Standard & customized training

Practical, equipment-specific training built around real user feedback—empowering your operators and maintenance teams with the knowledge to improve safety, reduce errors, and boost daily performance.

Tools for maintenance & operations

Specialized and custom tools designed to increase efficiency and support your team’s unique workflow.

On-site & remote service

Get the support you need, when and how you need it—whether it’s an expert technician onsite for urgent or scheduled visits, or fast virtual assistance to quickly troubleshoot and resolve issues.

Preventive robot maintenance

Extend the life of your equipment and reduce costly downtime with comprehensive inspections, cleaning, testing, and timely part replacements.

Service contracts

Tailored contracts with priority scheduling, proactive maintenance visits, and preferred rates—recommended for 3-year terms to ensure long-term uptime and reliability.

Spare parts

Keep your systems running without delay with ready access to high-quality replacement parts.
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Frequently Asked Questions

Have a question? We’ve got you covered.

Find quick answers to common questions here.

  • We provide full support for your Radian systems, including:

    • Standard and customized training

    • Specialized tools for maintenance and operations

    • Technical service visits

    • Robot preventive maintenance

    • Spare parts

  • Yes. We offer contracts tailored to your site and equipment needs, with monthly or semi-annual visits. A 3-year term is typically recommended to ensure long-term scheduling and uptime reliability.

  • Not at all. You can request a one-time visit anytime. That said, contract customers get priority scheduling, preferred rates, and proactive support.

  • We inspect, clean, test, and document every visit. Worn parts are replaced as needed, and you’ll receive a full report with next-step recommendations to keep your system performing at its best.

  • Yes. We provide both, depending on the situation. Whether you need someone onsite or quick virtual support, we’ve got you covered.

  • For urgent issues, we respond as quickly as possible. Routine maintenance is usually scheduled within 2–5 business days, depending on technician availability.

  • Currently, we don’t offer 24/7 live support. But we do monitor [email protected] during business hours and respond promptly to all requests.

  • Just fill out the form on this page or email us directly. We’ll follow up during business hours to confirm the next steps.

  • If you’re using Radian robotics equipment, we can support you. Our services are used across manufacturing, packaging, material handling, and other industrial environments.

  • Yes. We offer both standard and custom programs designed to improve functional safety, reduce turnover, and boost daily performance.

  • We designed our programs around real feedback from industrial teams. Our focus is on practical, equipment-specific knowledge, simplified instructions, and long-term team empowerment.

  • We offer both. If your team needs specialized tools for maintenance or operations, we can deliver exactly what fits your workflow.

Get Service. Get Answers. Get Radian.

Fill out the form below, and we’ll follow up during business hours to confirm your next steps.

We have a new name.

As of January 2021, Tebulo Industrial Robotics (North America) is Radian Robotics.